Thank you for shopping at deghlam.com, operated by Sarthak Creation, owned by Dipti Gupta.
Returns
We understand that there may be instances where you need to return a product purchased from us. Our return policy is straightforward and designed to ensure your satisfaction.
You have 2 days from the date of delivery to initiate a return if the product:
- Is damaged during shipping.
- Is faulty upon arrival.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a video proof of the damage or fault while opening the package.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 15 days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@deghlam.com and provide video proof of the damage or fault.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@deghlam.com.
Last updated: 23/12/2024