1. How do I care for my fashion jewelry? Fashion jewelry can tarnish or lose its shine over time if not properly cared for. To maintain its appearance, avoid exposing it to water, perfume, or harsh chemicals. Store your jewelry in a cool, dry place and clean it gently with a soft cloth after each wear.
2. Are your fashion jewelry pieces hypoallergenic? We strive to offer jewelry that is safe for most skin types. However, some individuals may still experience allergic reactions to certain metals. If you have sensitive skin, we recommend choosing jewelry made from hypoallergenic materials such as stainless steel, sterling silver, or titanium.
3. Do you offer customization options for your jewelry? At deghlam.com, we currently do not offer customization services. However, we regularly update our collections with trendy and unique pieces to suit various preferences and styles.
4. How can I determine my ring size? We provide a ring size guide on our website to help you determine the right size for your finger. You can also visit a local jeweler to get professionally measured or use online tools to measure your ring size at home.
5. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During the checkout process, you’ll have the option to select gift wrapping and include a personalized message for the recipient.
6. What is the shipping time for orders? Shipping times may vary depending on your location and the shipping method selected at checkout. We strive to process and ship orders within [number] business days. Once shipped, you will receive a tracking number to monitor the delivery status of your package.
7. Can I return or exchange fashion jewelry items? We accept returns or exchanges for fashion jewelry items that are damaged or faulty upon arrival. Please contact our customer service team within [number] days of receiving your order and provide video proof of the damage or fault while opening the package.
8. Are your fashion jewelry pieces lead and nickel-free? Yes, the majority of our fashion jewelry pieces are lead and nickel-free. We prioritize the safety and comfort of our customers and ensure that our products meet strict quality standards.
9. How can I contact your customer service team? You can reach our customer service team via email at customer_service@deghlam.com. Our representatives are available to assist you during our business hours, Monday to Friday from 9:00 AM to 5:00 PM IST.
10. Do you offer wholesale pricing for bulk orders? Yes, we offer wholesale pricing for bulk orders. Please contact our wholesale department at Phone : 9999100972 for more information on pricing and ordering requirements.